Refund and Dispute Policy

Refund and Dispute Policy

At Hoop Armour, we are committed to providing excellent products and customer service. We understand that sometimes returns or disputes may occur, and we want to make the process as clear and fair as possible.

Refund Policy

Eligibility for Refunds

We offer refunds for products under the following conditions:

  1. Damaged or Defective Products:

    • If you receive a product that is damaged or defective, please contact us within 14 days of receiving the product with proof of the issue (such as photos). We will issue a full refund or replace the item at no additional cost to you.

  2. Incorrect Item:

    • If you received an item that was not what you ordered, please contact us within 14 days of receiving your order. We will issue a full refund or send the correct item at no additional charge.

  3. Change of Mind:

    • We do not offer refunds for items purchased due to a change of mind. However, if you are not satisfied with your purchase, please contact us, and we may offer store credit or exchange on a case-by-case basis.

  4. Refund Process:

    • To request a refund, please email us at [Your Email Address] with your order number and the reason for your request. Once your request is processed, we will issue your refund through the same payment method used for the purchase.
    • Refunds will be processed within 7-10 business days.

Non-Refundable Items

  • Gift cards
  • Downloadable software products
  • Personalized or custom items (unless damaged or defective)

Dispute Policy

How to File a Dispute

If you believe a charge was made in error or if you are dissatisfied with your purchase, please contact us first at support@legacycaps.com before filing a chargeback or dispute with your payment provider. We value our customers and are committed to resolving any issues in a timely and satisfactory manner.

If you decide to file a dispute with your payment provider or credit card company, please note that this can delay the process of resolving the issue. We highly recommend that you reach out to us first, and we will do our best to find a resolution.

What Happens After a Dispute is Filed

  • If a dispute is filed through your bank or payment provider, it may take up to 30-45 days to resolve the issue. During this time, we may be required to provide supporting documentation to assist in the process.
  • If the dispute is resolved in our favor, you will be held liable for the cost of any chargeback fees or administration fees incurred.

Avoiding Disputes

  • To avoid potential issues, please ensure you carefully review your order before completing your purchase.
  • If you have any concerns about your order, please contact us directly at [Your Email Address] before filing a dispute. We are committed to addressing your concerns promptly.

Return Policy

  1. Eligibility for Returns:

    • Returns are accepted on most items within 30 days of purchase. To qualify for a return, the item must be unused and in its original condition and packaging.
    • To initiate a return, please contact us at support@legacycaps.com with your order number and the reason for the return.

  2. Return Shipping:

    • Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
    • We recommend using trackable shipping for returns, as we cannot guarantee that we will receive your returned item.

  3. Refunds for Returns:

    • Once we receive and inspect the returned product, a refund will be issued to your original payment method. Please allow 7-10 business days for the refund to process.